Dutch for receptionists and telephonists.

Dutch for receptionists and telephonists: The course allows you to master the principle skills of welcoming people.

1. on the telephone:

  • transfering
  • filtering
  • taking messages
  • etc.

2. and also at the reception:

  • analysing a request
  • giving directions
  • giving information
  • making reservations

The training course is based on interactive communication, including role-play and supported with key phrases to assist retention.

Key phrases in the target language are supplied to each participant.

Extra info

Target group

Receptionists and telephonists who have a minimum level of A2 CEF – 1/5 ALTE.


20 hours (sessions of 2 hours)
1 hour = 60 minutes

Number of participants

Private, twin or group course (3 to 6 participants)


Dutch (this course is also available for French, English and German).

Follow-up e-learning

At the start of the Dutch course, you receive access to our online e-learning platform where you will find weekly exercises tailored to your language level.

You’ll also have access to the e-lexica, where you can practice specific business vocabulary through a series of drills (e.g. EU terminology, financial terminology, HR terminology, IT terminology, legal terminology, marketing terminology, negotiating terminology, telephone expressions, etc.).

Practical information

Rapid planning based on your availability.
The course can take place in your office or at our training centres in Brussels, Ghent, Diegem, Antwerp or Liege.